“We want you to feel confident shopping with Testa-Seat. This page explains how returns, exchanges, and refunds work for all of our products. Take a quick look before you order so you know exactly what to expect.”
General Terms

• This is a unified return policy covering all Testa-Seat products (Sized Products, Custom Seats, and Rentals).

• Refunds are processed back to the original payment method only.

• Original shipping costs are non-refundable.

• Refunds are typically processed within 7–10 business days after inspection.

• Unauthorized returns (items sent back without prior approval/RMA number) will not be accepted or refunded.

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Sized Products

• Return Window: 30 days from the date of delivery.

• Condition: Products must be returned clean and undamaged. Undamaged means no structural damage, no tears, no stains, no missing parts, and no modifications.

• Restocking / Damage Deductions:

  • If returned in good condition: full refund (excluding original shipping).

  • If returned with minor wear or damage: up to 20% deduction may be applied to cover repairs or restocking.

• Severe damage may result in partial or no refund.

• Return shipping costs are the responsibility of the customer.

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Custom Seats

• Non-Refundable Fee: Each custom seat includes a $199 non-refundable customization and manufacturing fee.

• Returns & Adjustments:

  • If Testa-Seat makes an error in customization, we will remake the seat one time at no charge.

  • If the customer provides incorrect measurements or makes an incorrect choice, adjustments can be made for a fee of $99 per seat, plus the cost of shipping the custom seat back to Testa-Seat and any additional shipping required to deliver the adjusted seat.

• Refund Eligibility:

  • If after one remake the seat still does not work for the customer, it may be returned within the 30-day window for a refund, excluding the $199 customization fee and all shipping costs.

  • Otherwise, customized seats cannot be returned or refunded except in cases of company error.

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Rental Products

• Initial Setup: $80 down payment + $19/month.

• Refunds:

  • Within 30 days: Refund of setup fee minus $60 shipping.

  • After 30 days: Only unused monthly payments will be refunded.

  • Refunds are calculated based on the date the rental seat is received back.

• Condition:

  • Rentals must be returned clean and undamaged, with reasonable wear and tear acceptable.

  • If returned damaged, Testa-Seat reserves the right to charge fees based on the extent of damage (up to the full retail value if beyond repair).
     

International Customers

• International customers are fully responsible for customs fees, duties, taxes, and return shipping costs.

• Refunds will be issued only after products have cleared customs and been inspected.

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Return Process

1. Request: Email our support team with your order number and reason for return.

2. Approval: Receive an RMA (Return Merchandise Authorization) number.

3. Shipping: Ship the product back using the instructions provided.

4. Inspection: Our team will inspect the returned product.

5. Refund: Refund will be processed within 7–10 business days after inspection.

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